Shipping & Returns

  • FREE USPS GROUND SHIPPING ON ALL U.S. ORDERS OVER $100USD 
  • Shipping rates will vary based on time, weight and location. For more information, please calculate time and cost at  USPS or UPS

Shipment Processing:

  • Orders received after 3:00 PM PST will be processed the next business day
  • Due to high demand, most orders will be processed and shipped within 1-5 business days
  • We do not ship on Saturday, Sunday, or Holidays
  • Orders over $150.00 will be shipped “Signature Required”, unless requested otherwise
  • International shipping (where available)

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipment to P.O. boxes or APO/FPO addresses
We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

International Orders:  All international packages are subject to Customs, Duties, and searches.  We are not responsible for any additional fees encountered during the shipping process.  If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Jay Mendoza Films will not provide any form of refund nor reship the order.

Customs, Duties and Taxes
Jay Mendoza Films is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages
Jay Mendoza Films is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. (USPS, UPS, FedEX, etc.)

Please save all packaging materials and damaged goods before filing a claim.


In the unfortunate event that your tracking information shows that your order was delivered but you did not receive it, please email us at

Jaymendozabiz@gmail.com

Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to come up with a resolution per each individual case.

 

No Returns or Exchanges

We do not offer returns or exchanges for any items purchased from our online store. We understand that this may be inconvenient for some customers, but we believe that this policy is in the best interests of our business.